Frequently Asked Questions
Everything you need to know about shopping with Maya & Henry's.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Are your garments ethically sourced?
At Maya & Henry's, we prioritize sustainability. All our collections are produced in certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.